Relaxed & Reassured Parents
Our buildings have been designed to the highest standards throughout, ensuring that The Ark and SPACE are pleasurable, comfortable and safe areas for your children to enjoy their time.
The spacious rooms are all on one level and fitted with the latest safety equipment to ensure maximum protection for the children and staff. CCTV monitors the premises and doors are accessed using a coded keypad providing the utmost security for your children. Only authorised people will be allowed to collect your child.
Every staff member is checked by the Criminal Records Bureau (CRB) and everyone in our team receives the latest First Aid, Health & Safety and Food Hygiene training. In conjunction with this we liaise closely with other external agencies to ensure we are following best practice in areas such as training, Safeguarding Young Children and Environmental Health.
Open door – that’s policy
Most importantly we pride ourselves on being approachable. The office door is always open and if you have a query, a suggestion, or even a complaint, we really do want to know. This feedback along with that provided in our suggestion boxes and through the customer satisfaction questionnaire, helps us to continually improve the service we offer and is very important to us.
Over time, we have developed a reputation for throwing a good BBQ and this annual event has provided the opportunity for many of our parents, children and carers to make friendships in a more relaxed situation.